Developing Business and Keeping Customers
Selling Like a Pro
Based on key concepts of renowned sales expert, trainer and author, the content includes the 8 crucial sales steps; what to know absolutely before attempting a sale, and why customers’ concerns are more important than your product/service.
- The 8 crucial steps to making a sale
- What you absolutely need to know before attempting a sale
- Why the customer’s concerns are more important than your product or service.
Offered in February, May, September, November
Getting and Keeping Customers – In Any Economy
Give them what they really need – not just what you are selling. Discover ways to show customers that you appreciate them, and increase business activity with current clients.
Learn three effective ways to bring in new customers, while you show your current customers how to spread the good word about you.
Offered in March, May, September, December
Make Every Conversation Count (foundational for customer service)
An approach to communication that works with employees, suppliers, vendors – and customers! Make yourself understood – clearly and cleanly, without giving or taking offence. And learn how to understand other people in the best way possible.
Offered in April & October
Creating A Delightful Experience: Outstanding Customer Service
Going “above and beyond” for the customer has become a cliché because it gets lip service but little action. Learn how to help the customer to get when they really need, not just what they think they want. prerequisite: “Make Every Conversation Count”
Offered in February, April, June, October
Critical Thinking and Problem-Solving
If you have ever wished that your employees were equipped to answer customers’ questions and resolve their issues without automatically turning it over to you, this is the course for you. Maybe you are the employee who wants to be able to work more independently, without having the boss micromanage your customer service efforts. Either way, the purpose of this course is to arm people with the basics for effective problem-solving. prerequisite: “Creating A Delightful Experience”
Offered March & October
Boost Your Business Results
Strategic Thinking for Business Managers and Owners
Create a map to greater business success by learning the four key questions that move a business from goals to successful results. You will learn to identify the activities and resources you need to move forward, make a realistic timetable for your business, and enlist your employees’ best efforts on behalf of your business goals.
Offered May & November
Help Your Employees’ Boost Business Results
This course will enable you to identify the employees who produce the highest returns for your business, and motivate others to imitate them. Improve productivity by helping employees to cooperate and pull together in the right direction.
Offered March & September
Managing Employees To Fulfill Their Potential
People Management in a Nutshell
Essential features for new supervisors and experienced managers alike.
- Understand the key mental shift – from worker to boss.
- Understand how to show and teach others, rather than doing a task yourself.
- Learn how to hold employees accountable – without blaming, punishing or fighting.
- Guide employees to resolve their own differences, without taking sides.
Use our confidential self-assessment form to pinpoint your strengths – and improvement opportunities.
Offered February, May, August, October
Getting the Best Out of Others
Achieve the highest return on the employees entrusted to your care. Of all assets, only people can appreciate in value and improve their performance.
- Learn methods for improving employee performance immediately.
- Sustain higher levels of motivation, performance and productivity over time.
- Understand both the employees’ role and the employer`s contribution to problems and solutions.
- Learn the specific effects on employees’ performance of both positive and negative feedback.
Offered March, May, September, November
Manager as Coach and Confidant
People grow as they receive hones, objective feedback and instruction from someone they trust. Timely and accurate guidance can turn an average employee into a star performer. In this course you will learn to explain organizational expectations to employees, and find out how to deliver feedback for performance improvement.
pre-requisite: “Getting the Best Out of Others”
Offered April & November
Me First: Building Your Personal and Managerial Skills
Key Functions of A Manager
The very best managers are those who have identified the key skills required by their craft, and who have developed those skills to the highest level of competency possible for them. Incremental improvements lead to dramatic increases in managerial effectiveness. This course covers the seven fundamental areas required for superior results.
Offered March, May, September, December
Honing Specific Business Skills
Dynamic Business Writing
The skill of writing is to create a context in which other people can think. Do your words measure up? Get attention by making your writing readable, interesting, and memorable. Increase the effectiveness of routine communication, such as email. This course provides guidelines to make your writing both brief and clear.
Offered May & October
Meeting Management Magic
For better or worse, meetings actually are essential to accomplishing organizational tasks. The ability to use this work tool well is a major determinant of group achievement.
- Learn how a meeting can be an opportunity to display management competence.
- Tips for creating an agenda that quickly brings people to the essential point(s) of the meeting.
- How to set up a meeting that continues to get results afterward.
- Make meetings a clearinghouse for information sharing and problem-solving.
Offered February, April, August, November
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